Privacy Policy
Cielo Spa & Wellness Privacy Policy
Effective Date: February 1, 2025
At Cielo Spa & Wellness, we are committed to protecting the privacy of our clients. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services, both online and in person. By engaging with our services, you agree to the terms outlined in this policy.
1. Information We Collect
Online Information: When you schedule an appointment, make a payment, or complete an intake form on our website, we may collect:
- Full Name
- Phone Number
- Email Address
- Payment Information (processed securely through third-party processors)
- Health-related information (for treatment purposes)
In-Person Information: During your visit, we may collect:
- Medical history relevant to your massage therapy treatment
- Notes on treatment preferences and progress
2. How We Use Your Information
We use your information for the following purposes:
- To provide and improve massage therapy services
- To process payments and confirm appointments
- To send appointment reminders and updates
- To customize treatments based on your preferences
- To comply with legal or regulatory requirements
3. How We Protect Your Information
We use secure encryption methods, store records securely, and limit access to authorized personnel. However, no method is 100% secure.
4. Sharing Your Information
We do not sell or rent your personal information. We only share it with:
- Third-party service providers (for payment processing, scheduling, etc.)
- Authorities when required by law
- With your explicit consent for any other reason
5. Third-Party Websites
We are not responsible for the privacy practices of third-party websites linked on our site.
6. Your Rights
You have the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal obligations)
- Limit how we use your data
7. Data Retention
We retain your data as long as necessary for service provision, legal obligations, and dispute resolution.
8. Children’s Privacy
We do not collect data from children under 13. If we discover such data, we will delete it immediately.
9. Compliance with HIPAA
Where applicable, we comply with HIPAA to ensure the confidentiality of health-related information.
10. Changes to This Privacy Policy
We may update this policy from time to time. The latest version will always be posted here.
11. Contact Us
If you have any questions, please contact us at:
Cielo Spa & Wellness
Email: office@cielo-spa.com
Phone: 347-665-6263
Address: 131 N 4th St Olde City, Philadelphia, PA 19106